🛅Ticket APIs

The Ticket APIs section includes endpoints for creating, retrieving, and managing support tickets. Users can open new tickets, reply to existing tickets, and update ticket replies through these endpoints. This section helps in maintaining efficient communication and issue resolution between users and support teams. The JWT token and API key must be included in the headers of these requests to ensure proper authorization.

Get All Tickets

• Endpoint: GET /api/ticket

• Headers:

  Authorization: Bearer your_jwt_token_here
  apikey: your_api_key_here
  Content-Type: application/json

• Response:

  {
    "data": [ ... ]
  }

Store Ticket

• Endpoint: POST /api/ticket-store

• Headers:

  Authorization: Bearer your_jwt_token_here
  apikey: your_api_key_here
  Content-Type: application/json

• Request Body:

  {
    "subject": "Ticket Subject",
    ...
  }

• Response:

  {
    "message": "Ticket created successfully",
    "data": { ... }
  }

Reply to Ticket

• Endpoint: POST /api/ticket-reply

• Headers:

  Authorization: Bearer your_jwt_token_here
  apikey: your_api_key_here
  Content-Type: application/json

• Request Body:

  {
    "ticket_id": "1",
    "message": "Reply message",
    ...
  }

• Response:

  {
    "message": "Reply added successfully",
    "data": { ... }
  }

Edit Ticket Reply

• Endpoint: GET /api/ticket-reply-edit/{id}

• Headers:

  makefileCopy codeAuthorization: Bearer your_jwt_token_here
  apikey: your_api_key_here
  Content-Type: application/json

• Response:

  jsonCopy code{
    "data": { ... }
  }

Update Ticket Reply

• Endpoint: POST /api/ticket-reply-update/{id}

• Headers:

  Authorization: Bearer your_jwt_token_here
  apikey: your_api_key_here
  Content-Type: application/json

• Request Body:

  {
    "message": "Updated reply message",
    ...
  }

• Response:

  {
    "message": "Reply updated successfully",
    "data": { ... }
  }