✨About ActiveMSG

Overview

ActiveMSG is a powerful and versatile messaging platform designed to simplify and enhance your communication strategies. By integrating WhatsApp and Telegram messaging services, ActiveMsg provides businesses with a comprehensive tool to manage and automate their messaging campaigns, handle customer interactions, and improve overall communication efficiency.

Features

Multi-Channel Messaging

ActiveMsg allows you to seamlessly manage and send messages across multiple channels, including WhatsApp and Telegram. This multi-channel approach ensures that you can reach your audience on their preferred platform, maximizing engagement and response rates.

Campaign Management

With ActiveMsg, you can create, schedule, and manage messaging campaigns with ease. Whether you are running promotional campaigns, sending reminders, or engaging customers with personalized messages, ActiveMsg provides the tools you need to execute your campaigns effectively.

Contact Management

ActiveMsg includes robust contact management features, allowing you to store, organize, and segment your contacts. You can create contact lists, update contact details, and segment your audience based on various criteria to ensure targeted and relevant messaging.

Automated Replies

Enhance customer interactions with automated bot replies. ActiveMsg enables you to set up canned responses and AI-driven replies, ensuring that your customers receive timely and accurate responses, even outside of business hours.

Templates

Create and manage message templates for consistent and professional communication. Templates help you save time and maintain brand consistency across all your messages.

Ticketing System

ActiveMsg includes a built-in ticketing system for managing customer inquiries and support requests. Track, prioritize, and respond to tickets efficiently to ensure excellent customer service.

Team Collaboration

Collaborate with your team seamlessly within ActiveMsg. Assign roles and permissions, manage team members, and streamline your communication workflows to enhance productivity and coordination.

Security and Compliance

ActiveMsg is built with security and compliance in mind. The platform ensures that your data is protected through robust encryption and secure authentication mechanisms. Additionally, ActiveMsg adheres to industry standards and regulations to safeguard your privacy and data integrity.

Postman Collection

We have provided a comprehensive Postman collection that includes all the APIs along with their headers for easy testing and integration. You can access the collection through the following link:

ActiveMSG APIs - Postman Collection

This collection covers:

  • Authorization: APIs for user login and logout to manage authentication and session handling.

  • WhatsApp APIs: Endpoints to manage WhatsApp contacts, contact lists, segments, campaigns, and templates.

  • Telegram APIs: Endpoints to manage Telegram groups, contacts, and campaigns.

  • Ticket APIs: Endpoints for creating, retrieving, and managing support tickets.

  • Team APIs: Endpoints for managing teams within the ActiveMSG platform.

Each endpoint in the collection is pre-configured with the necessary headers and example request bodies, making it straightforward to start using the APIs immediately.

Getting Started

  1. Import the Collection:

    • Open Postman.

    • Click on "Import" in the top left corner.

    • Select "Import From Link".

    • Paste the provided link and import the collection.

  2. Set Environment Variables:

    • Create a new environment in Postman and add the following variables:

      • apikey: Your API key.

      • Authorization: Bearer token obtained from the login response.

  3. Run Requests:

    • Select the desired request from the collection.

    • Ensure the correct environment is selected.

    • Click "Send" to execute the request.

Using the Documentation

  1. Authorization:

    • Login: Obtain a JWT token by providing your email and password.

    • Logout: Invalidate the JWT token to log out of the session.

  2. WhatsApp APIs:

    • Get All Contacts: Retrieve all WhatsApp contacts.

    • Store Contact: Add a new contact to your WhatsApp contact list.

    • Update Contact: Update an existing WhatsApp contact.

    • Get All Contact Lists: Retrieve all WhatsApp contact lists.

    • Store Contact List: Create a new WhatsApp contact list.

    • Update Contact List: Update an existing WhatsApp contact list.

    • Get All Segments: Retrieve all WhatsApp segments.

    • Get All Campaigns: Retrieve all WhatsApp campaigns.

    • Store Campaign: Create a new WhatsApp campaign.

    • Update Campaign: Update an existing WhatsApp campaign.

    • Get All Templates: Retrieve all WhatsApp templates.

  3. Telegram APIs:

    • Get All Groups: Retrieve all Telegram groups.

    • Get All Contacts: Retrieve all Telegram contacts.

    • Get All Campaigns: Retrieve all Telegram campaigns.

    • Store Campaign: Create a new Telegram campaign.

    • Update Campaign: Update an existing Telegram campaign.

  4. Ticket APIs:

    • Get All Tickets: Retrieve all support tickets.

    • Store Ticket: Create a new support ticket.

    • Reply to Ticket: Add a reply to an existing support ticket.

    • Edit Ticket Reply: Retrieve information to edit a ticket reply.

    • Update Ticket Reply: Update an existing ticket reply.

  5. Team APIs:

    • Get All Teams: Retrieve all teams.

    • Store Team: Create a new team.

    • Update Team: Update an existing team.

Getting Started

To start using ActiveMsg, you need to authenticate by logging in with your credentials. Once authenticated, you can access the various features and APIs provided by the platform. Detailed API documentation is available to help you integrate ActiveMsg into your existing systems and workflows seamlessly.

For any questions or support, please contact our support team at [email protected].

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